12Bet Casino Review

12betThe sleek black and red of the 12Bet casino is most alluring, even despite the age of the brand, therefore demonstrating that clean and simplistic themes stand the test of time at best Playtech casinos. This gaming website comes in two parts, there’s a sports section and a casino one, with our primary focus being on the casino games and services available. That being said, it’s positive to see such an established brand being able to deliver two areas of play, seamlessly, without too many issues.

Bonuses and Promotions

When we come to the promotional material, we’re greeted with a rather unusual set up, in that there’s no typical welcome package in sight. There are promotions for new players, but they don’t take on the traditional deposit bonus style. What is more, a lot of the deposit bonuses that are present are also open to returning customers. Although this is unusual to see, we like that the predictability of the casino community has been challenged in some way, as it makes it more exciting for gamers to interact with.

Returning to the main welcome bonus, the freebet, this is an odd offer as it has many limitations to it, such as needing to deposit with either a debit or credit card, and needing to make six bets in total. Each of these wagers have to be £10 or over, which means that you’re going to need to spend quite a bit of money to qualify for this reward, which some may find off putting. Thereafter you then need to contact customer service to ask for your freebet to be allocated to you, which again is another unappealing part of the process as it involves more work for the players.

As for the deposit based promotions, these come in three parts, with players needing to again avoid the use of ewallets if they’re to be accepted. The first deposit gets you a 100% match up, while the second comes in at a lower 50%, and then third an even lower 25%. Unlike some offers where you only need a min of £10 for each, that price goes up with this offer and so your second deposit needs to be worth £20 or more, and your third an even bigger £40.

Software and Casino Games

To access the games, you’ll need to select the casino option presented on the homepage, where then you’ll be taken to a list of games, with categories for each type presented on the left side. Layout wise this seems to be a well thought out delivery system, though there’s some limitations to the design as there’s no search bar for us to utilise.

As for the games themselves, there’s slots, jackpot based ones, table top activities, and video poker; there is no live casino option visible. Given when this casino was first launched, the lack of live option seems logical, although brands are always attempting to adapt with the trends and times of the gaming scene. Even despite the lack of a live option, there’s still plenty of other ways to entertain yourself. All you need to do is decide whether to play for real, in which case you’ll need to register, or whether you’ll play the demo for fun. When you choose to do the latter, a new window will open; please bare in mind that you’ll need Flash Player if you’re to play these games.

In regards to the software of these titles, there’s a limited but decent array of names to select from, consisting of Playtech, Opus Gaming, Gameplay Interactive, and Entwinetech. Depending on whereabouts in the world you are, and how often you play, you might not recognise a couple of the brands. However, they’re all reliable and popular companies, with the likes of Playtech arguably being one of the most renowned.

Banking

In terms of banking, the information given by 12Bet is surprisingly thorough, with in-depth detail given on each payment method accepted, as well as the waiting times and money limits on each. This is great because it allows new users to gauge the benefits of each method, allowing for them to make an informed decision. However, as we know from the bonuses, there’s plenty of limits placed on using payments other than that of credit and debit cards.

Should you be curious about the limits of the payments given, the maximum for all tends to be £5,000, while the starting limit is £5, apart from Neteller and Skrill that expect a minimum of £20. In terms of the currencies allowed by the casino, they are most varied, reinforcing this sense of accessibility throughout this section. Customers can use Vietnamese dong, Thai baht, British pounds, US Dollars, and so on; it’s a broad mix, one of the broadest we’ve seen in a long time.

Company Background and License

Owned by Pacific Sea Invests, we know that a private company is in charge of the mechanics of this label, and has been doing so since 2007. What is more, we know that this Asian brand is all about providing a ‘first class’ form of entertainment, which for the most part is demonstrated throughout the website, even despite the issues we’ve raised.

Then, on top of this, you have the confirmation of responsible gaming and safety due to the licenses that this online casino holds. The UK Gambling Commission is their primary license, and adheres to the rules put down in the Online Gambling Regulations Act of 2001. So, as you can see, all the right precautions have been taken with this company in ensuring you feel at ease when gaming.

Customer Service

As we move onto the support offered by 12Bet, we can see that the casino has many of its bases covered, offering email and live chat support, as well as a FAQs section. This shows that the brand is keen to ensure that their customers can always reach them, no matter how big or small their query. That being said, finding this information isn’t straightforward, as the help section actually takes you to payment details first and foremost. In regards to waiting times for support, and how readily available services are on hand, no time limits appear to be given.

Conclusion

12Bet is a strong casino, and is one that has managed to withstand the many changes within the industry since its establishment. What is more, it delivers on most counts, with only the issues surrounding favoured payment methods raising eyebrows when it comes to the bonuses. But we can put that aside, for the most part, due to how versatile the website has presented itself and its products. You could say that without the assistance of names such as Playtech and Gameplay Interactive, the overall satisfaction might not be so favourable and positive.