21Nova Casino Review

21novaThe 21Nova brand has gone through a couple of changes since its initial release, resulting in a more streamlined and adult aesthetic. These changes are definitely for the better, and demonstrate the level of care that the brand, and its owners, take in delivering entertainment online. This can be seen in the software delivered, which is focused primarily around Playtech, and in the accessibility of the website in general. We’re not saying that this is the best casino around, but it’s certainly one that has managed to weather storms due to the determination behind the label and its products.

Bonuses and Promotions

One of the main components we enjoy about this online casino is how organised it appears to be. It might not be the greatest looking platform, but at least everything is in a logical and accessible place, like the information regarding the bonuses available.

Upon finding all the information, you’ll note that there is little in the way of actual promotions, however don’t let that deter you too much, as other rewards, such as the VIP Club, are mentioned here. No, we’re not dazzled by offer after offer, but sometimes we don’t need to be when the offerings are unique, which they are when it comes to 21Nova. You can see this in the first deposit bonus, which comes with three options, each of which deliver varying degrees of cash. The first offer is a lowly 25% of your wager, but then it jumps to a possible 320%, and then an even bigger £600 in bonuses. However, to access these you need to input at least £20, as well as taking into account the wagering requirement of x12.

But that isn’t what intrigued us, it was the varying bonus rewards based on the payment method you use; 21Nova gifts additional money, between 10 and 15%, depending on the method you utilise. Ewallets give you the greater return, while your debit and credit cards come in at the lower end, not that it matters as such, as the reward is so unusual it’s generous in its uniqueness.

As for the VIP, that is called Club21, and is based on a system of loyalty points; for every £1 you bet you get 4 points back. This then means you can create a rather substantial amount in a rather short space of time. Once you’ve generated enough of the points, you can exchange them for extra bonuses and instant fixes of money. It’s a small but reasonable offering from the 21Nova casino.

Software and Casino Games

Discovering the extensive nature of the games list here won’t take too much effort, as once again 21Nova has displayed all the vital elements in plain sight. Customers can either browse categories as they go, or they can opt to search through the whole catalog of games before them. There’s over 300 titles available, so there’s pretty much going to be an activity to suit everyone’s needs, or at least that’s the idea behind the casino. Included are live casino options, video poker, slots, and so on, with the exclusive provider of the titles coming from big brand Playtech. It’s most unusual to see a casino just champion one software provider, but it does happen on occasion.

In terms of the diversity across the board, you’ll find that the table top and live casino games are few in number, whereas the slots and instant wins make up the vast majority of options here. This isn’t too much of a surprise, but it does mean that one type of customer is catered to more than others, therefore potentially leading to a change in the target audience over a prolonged period of time. Punters can learn more about the games provided, but there’s no free play option, and so you’ll need to register in order to play.

Banking

In regards to the banking side of the brand, there’s a list of subheading at the bottom of the website, of which banking is included. However, when you click on it you soon discover that the information tends to focus on depositing cash rather than withdrawing it. Furthermore, the list of providers it’s said to provide isn’t visible to anyone; this must be a fault, due to how the rest of the information is presented. Fortunately, there’s logos of all the methods at the bottom of the screen, though they hardly make you aware of any fees, withdrawal times and so on before selecting your preferred method. This is by far 21Nova’s weakest aspect of branding.

To counteract this issue though, we’re given a decent list of currencies and countries able to play at the site, therefore smoothing out the bumpy terrain we’ve just encountered. Euros, Pounds, Kronor, and Dollars are just some of the monies that can be deposited and withdrew, ensuring adaptability for most players.

Company Background and License

There’s general spiel placed towards the bottom of the casino, in regards to the brand and its background, but it doesn’t really do anything other than market the products effectively. We’re interested in knowing when this casino first came about, who owns it, and who regulates this gaming body. Fortunately, that information isn’t too difficult to find, though some of it will have to be searched for independently, as the casino doesn’t list it itself.

As we can see from the information, the casino was first live in 2006 but was relaunched in 2009 after being taken over by WHG International Limited Casinos, aka William Hill. What is more, they have two licenses in effect, one from the Gibraltar Regulatory Authority and the other from the UK Gambling Commission.

Customer Service

In addition to all of the above, there’s an extensive help section that delivers an array of ways to contact the customer support team. According to the brand, the support is available 24 hours a day seven days a week, and you can do this via email, telephone and/or live chat. Moreover, you can browse several links provided if it’s basic information or help you require, much like a FAQs page.

Please note, when it comes to numbers and email addresses, VIP members have separate means of accessing customer service to that of regular players. This is rare to see, so this should definitely be taken advantage of when possible.

Conclusion

When it comes to concluding on this casino, we feel that 21Nova is a solid gaming platform that delivers a substantial variety of games and services. As we’ve demonstrated, there’s not only hundreds of titles, but there’s also great customer support, and a wide list of currencies that are accepted. Coupling all of the above alongside the fact that this brand has been around since the early 2000s, we realise that we’re dealing with a respected and renowned casino that clearly understands the market and its community.