Ace Kingdom Casino Review

ace-kingdom-logoBeing an Ace makes you one of the very best, and so you have to keep up a certain standard; it can be difficult to maintain, but quality always shines through. Just like when you play with Ace Kingdom, best online casino that specialises in Playtech software. This simplistic but attractive website offers not only some of the most popular casino games around, but some considerable promotions too. This, combined with the support available and the licenses that govern the brand, make this a website to remember.

Company Background

The name Ladbrokes is well known to many UK based gamers, with the bookmakers having made a name for themselves since they started in 1800s. What this means, for those of you that aren’t familiar with the label, is that a safe and respected environment will be provided at all times. It’s always good to know that reliable sources are the operators of a brand, but what about licenses? In Ace Kingdom’s case, there’s a license from the UK Gambling Commission, and also another from Gibraltar Regulatory Authority.

Another perk of this casino is that it’s been around since 2015, and so they’ve built up a reputation for being a sound space in which to game. However, not all countries are permitted to game with the brand, as those situated in the US, Hong Kong, and Russia may have already discovered. There’s quite a long list of places not allowed to play at Ace Kingdom, so make sure to double check before you go attempting to sign up – you don’t want to be disappointed!

Promotions

As we’ve already mentioned, the promotions are decent if not overwhelming, with a VIP membership thrown in for good measure; this is in an attempt to keep us customers sweet. Even though we think that Ace Kingdom does a good job with their welcome package of 200%, we dislike the steep minimum deposit of £50 – that’s a tall ask for many gamers, especially those on a tight budget.

That being said, once you allocate that money, you can get as much as £300 back. This, as well as the next two deposit bonuses, come with a 20x wagering requirement, which as many of you may already know is below average. The second bonus is worth 50% and the third is a slightly bigger 75%.

Once you’ve become a regular rather than a newbie, you’ll have weekly bonuses to savour, such as the Wednesday Spin collector and the Sunday Spinback. These weekly pick me ups will help make that boring work week feel a lot less dull, and if they should fail, there’s always the unique VIP offer. Upon selecting the VIP header, you’ll be given a large volume of details, all commenting on the numerous perks of the club, such as special rewards and exclusives. The thing is, you have to email the specialistic support team to find out more, which is a little tedious.

Software

For those of you eager to get gaming, there’s no end of Playtech titles for you to choose from, with slots arguably being the largest section available. Not that it diminishes the value of the other gaming types, which includes that of scratch cards and table games; sadly, there doesn’t appear to be any Live Casino. Even though this is sad news for some, the lack of VR is quickly improved when you realise you’re dealing with one software brand.

Although it sounds restrictive to begin with, it actually presents a more exclusive selection of games, which in turn should improve your experiences. Playtech have been a leader in the industry for many years now, with few others managing to knock their top spot, and so you can be relaxed in the knowledge that the games are in their hands.

In regards to playing these titles, you can either sign up and become a paying customer, or you can remain a demo player and simply enjoy the fun of playing with fictional cash. The latter, of course, means you don’t have to spend any pennies or even become a registered user. Not all of the games have a demo option at this time, which will be indicated by the demo button being greyed out.

Banking

When it comes to allocating cash and withdrawing it, most of the information you’ll need is presented in the Help and Support pages of Ace Kingdom. That being said, if you want detailed facts on which methods are allowed, you’re best visiting the Terms and Conditions. It’s a little stuffy, we know, but it’ll ensure you have all the correct information to hand. From what we could see when gaming, this Playtech focused casino only allows debit and credit card payments, which is limiting to say the least.

However, although there isn’t ewallets like we’d have expected, there’s at least no fees to use the services, nor are the account limits too low. You can deposit as much as £5,000 per day, though if you wish to withdraw a higher amount than that you’ll need to contact customer services. In regards to currencies allowed, it’s a niche list, consisting of GBP, Euros, US Dollars, and Swedish Kronor.

Contact

Upon first investigating the customer services of Ace Kingdom, we were blown away by the variety offered, but then we took another look. Although there’s multiple ways that different email users can contact the brand, it’s mainly via emails, which is hugely restrictive. There is a contact telephone number tucked away at the bottom of each page, which says that it’s 24/7, but thereafter you have little else in the way of communication. Given how youthful this brand is, and how thorough it’s been so far, we would have expected a live chat option.

Conclusion

Ace Kingdom has provided us with a sound gaming experience, though it’s one that isn’t devoid of problems. As you can see from our review, there’s areas of the site that could do with some tightening up, however none of the cons will prevent you from enjoying the brand. If we had to give a rating out of five, we’d give this Playtech based website a four, simply because of the work that still needs doing to improve services even further.