Mansion Casino Review

mansion-casinoThe ‘noughties’ have brought us many great delights, but none quite so colourful and as alluring as the branding of Mansion Casino. This contemporary looking website might have all the flare of the modern day, but there’s a hint of the traditional lurking under all that glamour. If you’re looking for a means of accessing many games, most of which come from the best casino provider Playtech, then you’ve come to the right place. That being said, it’ll take a lot more than a pretty interface to conclude whether this casino is worthy of your time, and so we look to all components of the site in order to make a decision.

Bonuses and Promotions

We’ve seen some big promotions in our time, one of which came from another Playtech focused brand titled Omni, but Mansion seem to have stolen the crown. Their Welcome Package offers up to 5,000 in whatever currency you’re paying in; this is a huge turnover for a welcome bonus. However, before we get over excited, we need to read the fineprint of the terms and conditions because within them valuable information is revealed. You see, the bonus still applies, but to reach that high figure you’ll need to be partaking in the High Roller Bonus, something that requires a deposit of over £1,000. Therefore, for most players, the initial reward will be a much smaller 100% match up. As for wagering requirements, x20 of your deposit bonus must be made before withdrawal.

Alongside your welcome reward, there’s several others to opt for, some of which are casual promotions that involve referring a friend, while others offer a change up of bonuses on the daily. For offers where you refer a friend, do keep in mind that they’ll need to register and deposit money before you receive your £50 reward, a factor that isn’t mentioned until you select the bonus for yourself. As for the weekly prizes, they can result in you doubling your money or having your wager halved, all you need to do is pick a colour: red or black. As you can see, there’s fun to be had, even if it isn’t on the high variance side.

In regards to any special clubs or membership, you’ll need to go via the About Us section and select the VIP category if you’re to receive the necessary information. As you can see, this is a curious choice in design and layout for the brand to make, and it turn reduces that sense of fluidity when it comes to accessibility. Nonetheless, the VIP system works on a loyalty points scheme, as is common with many online casinos. There’s two types of VIP, the basic VIP and VIP Elite, with the latter requiring a total of 50,000 points before you’re eligible.

Software and Casino Games

There’s no individual games section to browse, but all titles are presented on the home page, with a few subheadings allowing you to move about the site with more ease. It isn’t a great delivery system, especially when you have to register in order to access any of the games, but it works nonetheless. In spite of the aforementioned issue, there’s still helpful tools like search bars provided, to help narrow down your searches if you have a specific activity in mind.

As for the games themselves, they’re put into types of Slots, Live Casino, Jackpots, Table Games, Video Poker, and then A-Z. Don’t be fooled by the latter option, it won’t allow you to click letters of the alphabet, but simply organises the titles into alphabetical order. In all honesty, it feels like a redundant part of this online casino, and so should either be removed or remodelled into a better working system.

Even though you need to join to see the games on offer, once in you can opt to play only demo versions rather than having to pay. This is a massive positive for the brand, for it shows that entertainment for all is at the fore of their website and not simply about making money. In terms of the software, as we’ve previously mentioned, Playtech is the main source for the activities, although BetSoft titles can also be found in among the lists of games.

Banking

Now we move onto the banking side of Mansion Casino, a vital part of most gamers’ experiences. Once again we need to return to the Support section if we’re to find the relevant information, with the Deposit Options leading us to all the accepted payment methods. Do remember that this subheading doesn’t list the company’s withdrawal policy, for that you need to tap the appropriate heading and wait for the information to load.

As for the options offered, there are many names listed, including (but not limited to) VISA, SOLO, Neteller, Skrill, SafetyPay, and PayPal. Most of those listed do allow withdrawals as well, though the waiting times do vary greatly, with some only taking a couple of working days, while others can take up to a full working week. In regards to withdrawal limits, that’ll all depend on what type of member you are, as it seems that VIPs and VIP Elites have higher monthly limits. Regular customers have a limit of £15,000 to £22,000 (depending on currency), whereas the VIPs have one of between £30,000 and £50,000. Seeing as how a lot is dependent on your currency, we investigated what was accepted, and found that US and AUS Dollars, as well as GBP, Swiss Francs, Euros, and Kronor are permitted.

Company Background and License

When we look to find out more about the Mansion brand, we discover that it was first established in 2004, making it a fairly old website by today’s standards, not that you can tell. As for who regulates it, that falls on two licenses, one from the Gibraltar Regulatory Authority, and the other from the UK Gambling Commission. What is more, they’re owned and operated by Mansion Group Casinos, a company that is said to have over 10 years experience within this industry.

Customer Service

Inside the Support page, there’s a tab called Contact Us; when you select it a pop up will appear giving you a link for emails and telephone numbers. Alongside this, there’s a message that all services are 24/7, however no live chat option is offered at this time. Do we consider this a bad element to the brand? Not really, for there’s already plenty of other ways of obtaining support. That being said, live chats are beneficial for small problems that can be solved immediately. If it’s basic information you seek, Mansion have also provided a FAQs for its guests.

Conclusion

Mansion Casino is another example of age over youth, with the brand having been about for a good few years now. And although there’s the odd niggling issue, like the lack of live chat, and a slightly fiddly interface, overall the experience is a positive and enjoyable one. It offers a great diversity of titles, and allows you to play for free if you so wish; what could be better than that!