The name of Paddy Power at the best Playtech casinos has been in circulation for many years now, almost seen as a beacon within the gaming industry. As such, many flock to this online casino in droves, all hoping to test out how reliable and safe this impressive brand is, and in doing so eventually become members. Over the course of this review, we’re going to look past the iconic green palette of the brand and delve deep into their customer service, promotions, terms and conditions, and then some. We’re sure we won’t be disappointed, but we’ll keep an open mind until the very end, just in case.
Bonuses and Promotions
One of the most alluring elements of the promotions section is that you can receive a bonus without having to deposit any cash, you simply become a member. You wouldn’t believe how few websites do this, and so Paddy Power gets a big thumbs up in regards to this offer. Signup and you receive £10 for free, though this can be built upon if you move to become a paying customer, via the deposit bonus. As much as £500 can be given to you, across three separate deposits, which works out as 100% for the first, 50% for the second, and then back to 100% for the third allocation. Also, this comes with a below average 25x wagering requirement.
From there on in, there’s not a lot else in bonus materials, other than two other offers, both of which are rather limited in scope; one is a weekly offer, while the other is free spins on sports betting. Given how old the brand is, which we’ll come to later, we’re quite surprised how little is available here. Fortunately, there’s a rewards system in place which is essentially a loyalty points based scheme, that can then lead into a VIP membership, if you prove yourself. These two are separated into individual sections, to provide a thorough coverage of what to expect.
There are six levels to work through, with VIP being the ultimate goal; these ranks can be accessed via a specific number of points gained. Also, as you progress through the levels, you’ll notice that the amount of points generated from a single wager of £1 reduces in size, from 100 at Level 1 right down to 75 LPs by VIP. As for when you reach this illustrious level, you’ll be rewarded with exclusive gifts and specialised customer service.
Software and Casino Games
When it comes to the gaming part of the brand, you’ll find that most of the software is powered by Playtech, though a few other brands may still be found, such as Gamesys and Blueprint Gaming. Even though the software can be deemed limited, by having an exclusive partnership you create this sense of superiority, that only the very best titles will be delivered to you.
To access these games, you need to visit the appropriate sections, which are split into logical sections found near the top of the homepage. In separating all the game types, you get a more fluid interface, and one that ensures that user navigation is simple and effective. As you’d probably expect from such an experienced label, there’s a find your game search bar provided, just to make everything even more hassle free. Included in the list of games, which there’s hundreds of, there’s slots, Live Casino, and scratch cards, and they’re just a few that we’ve pinpointed.
For the most part, the games will allow you to activate a ‘practice play’ without signing up, thus allowing potential newbies to learn the ropes of the games, and to find out whether the registration is worth it in the end. We like when companies offer demos, as it shows that they’re extremely customer focused.
Finding information regarding payment methods isn’t as straightforward as some casinos, but we eventually got there in the end by selecting Help and Contact. Once you’ve done that, a new window will open with all the necessary information you could ever dream of needing, thus providing a thorough guide to depositing and withdrawing. In regards to the range, there’s equal parts credit/debit cards to that of ewallets, as well as the convenience of bank transfers.
Most of the methods have instant deposits, though the bank transfer can take up to 2 days. However, when it comes to withdrawing your funds there’s longer waiting times, sometimes as long as 5 days. As for fees, there’s none whatsoever. The only part of this that we find limiting is the fact that only Euros and British Pound Sterling are listed as the accepted currencies, which immediately reduces the audience that can access the site.
Company Background and License
As this is a UK based company, it’ll come as no surprise to see that two licenses are in place, both of which are from within the UK: the UK Gambling Commission and Alderney Gambling Control Commission. In addition to this security, you then have the fact that all personal details are encrypted to ensure even more rigorous safety and security. We find this most impressive for a brand that’s been online since 2004, as it shows that they grow with the times and with the new measures that need implementing. We find that some young casinos don’t adhere as religiously as this, so do make sure to savour the safety of this gaming environment.
We move onto customer service now, which appears to be of a standard depth, if not the most inclusive we’ve seen. This is in regards to the fact that only live chat and telephone calls appear to be available here, though the information could simply not be clear. Just in case the issue is a small one, the help page delivers a rundown of all the FAQs, in an attempt to prevent any unnecessary enquiries being made to support. All of this is available 24 hours a day, ensuring that you always have someone on hand, even if the hours are awkward.
Throughout our playthrough of the site, we’ve found Paddy Power to be as exceptional as we had anticipated; there’s a reason it’s been around for so many years. It’s consistent, reliable, and delivers a host of games that appeal to many walks of players. It might not be the hottest new brand off the presses, but it doesn’t need to be as it has longevity and reputation on its side, which we’d argue is miles better than being brand new. We’d give this website a full five out of five stars, simply because there’s hardly any flaws within the system whatsoever.